FAQ's

Thank you for visiting Fashionrue.com. Our priority is to provide an exciting and safe luxury shopping experience, as well as provide the elevated level of personal service that is synonymous with a luxury shopping experience.

 

How can I track the status of my order?

Your order should appear in our online tracking system a few
hours after it has shipped. As soon as the information is
available, you can check the status of your order at http://www.usps.com using the
tracking number provided in your email confirmation.

What is the status of my return?

When selecting a shipping method, we always recommend you use a traceable method, like USPS, UPS and FedEx or insured mail. That way you can confirm that we got your return. Your return will be processed 3-5 business days from the date we receive your package, but please allow 3-5 business days for the return package to reach our fulfillment center. We suggest recording your tracking number located on your return shipping label prior to mailing the package back to us.

What return method should I use for a PayPal® purchase?

The only way to receive a refund to your PayPal® account is to return your purchase by mail to Fashion Rue LLC.

Is my transaction secure?

Every on-line transaction made within Fashionrue.com is transmitted across the Internet using SSL (Secure Socket Layer) encryption. This industry standard method ensures that information sent from your browser is scrambled whilst in transit and decoded when it arrives on our server. We take the issue of security very seriously and have taken every step possible to protect you.

Are the products on Fashionrue.com 100% authentic?
Yes, all of our designer sunglasses and accessories are 100% authentic and purchased directly from the authorized wholesalers. We never purchase from a third party. All of our merchandise goes through a strict inspection process before being mailed to the customer. All orders include original case, cleaning cloth, authenticity cards and tags. Please see more about our Authenticity Guarantee .

Will my purchase come with authenticity cards and tags?
Yes, all of our handbags and accessories include original case, cleaning cloth, authenticity cards and/or tags.

How long have you been in business?
We have been providing authentic designer goods to our customers since 2011. For more information on our company please visit our About Us information page.

What are your shipping charges(Shipping Rate)?

Domestic
USPS Standard 2-Day Priority Mail: (Inside the U.S.)
(2 days) - $12.00
USPS Express: (Inside the U.S.)
(1 day) - $17.95

Will you ship to a APO/FPO box? Yes, we ship to APO/FPO boxes. Please see further details in our Shipping Policy.

What is your return policy? If you are not satisfied with your order for any reason, you may return it for a full refund within 7 days of receipt. Please see our full Return Policy.

Can I change or cancel an existing order?

As long as your order hasn't been shipped, you may change or cancel it by calling 401-447-1108 Monday-Friday 9AM-5PM EST; Saturday and Sunday, please email:  customerservice@fashionrue.com

Can I order by phone or email?

To protect your security, we do not accept orders via phone or email. To place an order, please go to: Fashionrue.com

How do I find my order number?

After you place your order, you'll receive a confirmation email that contains your order number. You can also create an account and view your order history.

How do I track the status of my order?

When your order ships, you'll receive an email confirmation with your shipping tracking number.   You can go to www.usps.com and enter your tracking number to check delivery status. APO/FPO orders are shipped through the United States Postal Service (USPS) and can be tracked at www.usps.com.

How much will I be charged for sales tax?

That depends on where you live. Sales tax is applied to your order according to individual state and local regulations. Appropriate tax charges will appear during checkout.

What forms of payment do you accept?

For purchases online, Fashion Rue LLC is proud to accept the following:

  • MasterCard
  • Visa
  • American Express
  • Discover
  • PayPal®
  • JCB
  • Diners Club

 

We do not accept:

  • Cash
  • Personal checks
  • Money orders
  • Cash-On-Delivery (C.O.D.)

How does PayPal® work?

PayPal® is a highly secure way to send payments over the Internet. You can choose to pay from your PayPal® account balance, a credit card, debit card or bank account. To make a PayPal® purchase, simply select PayPal® during checkout and choose your method of payment. Your funds are transferred immediately and securely.

PayPal® is committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal® to send money, recipients will never see your bank account or credit card numbers.

When will I be billed for my order?

You'll be billed for your order as soon as it is charged to your method of payment.

Do you have a catalog?

No. Our website is essentially an online catalog. You can browse by brand or type.  Make sure you join our mailing list to receive our special promotional email and offers.

 How should I care for my sunglasses?

Keeping your sunglasses clean will help them - and you - look great and perform well. However, premium sunglasses and especially their lenses require careful treatment. Improper care can damage lenses, resulting in scratches or haziness, which in turn may cause eyestrain. Always be sure to keep your sunglasses in a case to prevent damage.

So, the best way to clean your sunglasses is by gently rubbing them with a lens cleaning cloth and a liquid cleaner specifically designed for eyewear lenses, or with a pre-moistened lens towelette.

To avoid damage, never clean your sunglasses with paper towels or clothing, which can grind dust and fibers into lenses and leave scratches. Also avoid using household detergents or soaps. While a few mild soaps don't harm lenses, today's extra strength soaps are powerful enough to slowly disintegrate lens coatings. Glass cleaners especially are highly corrosive and can damage your lenses quickly. They are not designed for use on the non-glass lens materials used in sunglasses.

While none of these products will do immediate apparent damage to your senses, over time and with repetition, the damage will become visible.